Refund policy

Return & Refund Policy

Thank you for supporting our brand. Every piece is made with care, and we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

1. All Sales Final on Pre-Order Drops

All items purchased during pre-order drops are final sale.
We do not allow returns, refunds, or exchanges on any pre-order items.

By placing a pre-order, you acknowledge and agree to the production timeline and understand that your order is made specifically for you.

2. Returns & Exchanges (Non–Pre-Order Items)

For regular (non-pre-order) items, we accept returns or exchanges under the following conditions:

  • Requests must be made within 7 days of delivery

  • Items must be unworn, unused, and in original condition

  • Items must include all original tags and packaging

We reserve the right to deny any return that does not meet these conditions.

3. Refunds

  • Approved returns will be refunded to the original payment method

  • Shipping costs are non-refundable

  • Refunds are processed within 5–10 business days after we receive and inspect the item

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will review the case and offer a replacement or refund if applicable.

5. Shipping Responsibility

Customers are responsible for:

  • Providing the correct shipping address

  • Tracking their package once shipped

We are not responsible for lost or stolen packages once marked as delivered.

6. Contact

For any questions or return requests, please contact us at:
[Your Email Here]

By purchasing from our brand, you agree to this policy.

Thank you for your support.